At 1stclothes.com, we want you to shop with complete confidence. While fashion products don’t usually carry technical warranties like electronics, we stand firmly behind the quality, authenticity, and durability of everything we sell. We only work with trusted, authorized suppliers and designers, ensuring that you always receive genuine products exactly as described.

Branded Product Warranty

Every item purchased from 1stclothes.com is:

• 100% genuine and sourced from trusted suppliers.
• Carefully inspected by our Quality Assurance (QA) team before dispatch.
• Packed securely to protect against transit damage.

Once delivered, you are the rightful owner of the product, and our guarantee covers only issues related to manufacturing defects or incorrect deliveries.

What’s Covered Under Our Guarantee?

You are eligible for a replacement or return if your product is:

• Delivered damaged or defective in stitching/finishing.
• Missing essential parts (e.g., belts, buttons, straps, or accessories).
• Incorrectly delivered (wrong size, color, or item).

📌 Claims must be raised within 7 days of delivery with proof (images/videos).

What’s Not Covered

Our guarantee does not apply if:

• The product has been worn, washed, or altered after delivery.
• Damage occurs due to misuse, negligence, or normal wear and tear.
• Tags, original packaging, or accessories are missing.

Special Cases – Imported & Designer Products

Some imported or branded designer products may have their own return/exchange conditions. If applicable, these will always be clearly mentioned on the product page before you purchase.

Warranty FAQs

1. Can I claim warranty on products not bought from 1stclothes.com?
No. Only items purchased directly from our official website are covered.

2. How do I know if a product has a special guarantee?
Any special guarantee or policy will be mentioned on the product page at the time of purchase.

3. What should I do if my product has an issue?
Simply contact our support team with your order number and product pictures/videos, and we’ll guide you through the process.

4. Are normal signs of use covered?
No. Issues caused by regular wear and tear (such as fabric fading, stretching, or accidental stains) are not covered.

Contact Us

For any warranty or guarantee-related support, our team is here to help:
📧 Email: [email protected]