At 1stclothes.com, we believe in building trust with our customers by being transparent, fair, and customer-centric. Our policies are designed to ensure that your shopping experience with us is smooth and worry-free.

Replacement Policy

You are entitled to a replacement if your product is:

• Damaged upon delivery
• Defective in quality or stitching
• Missing any items/parts
• Delivered incorrectly (wrong item received)

📌 To qualify, you must contact us within 7 days of delivery (e.g., if delivered on 1st December, you may claim until 8th December). Please provide your order number, delivery address, and proof (images/videos) for quick processing.

Once your replacement is approved:

• You will need to send the item back to us.
• It usually takes 2–4 business days for items to reach our warehouse.

Replacement will not be processed if:

• The product is damaged due to misuse.
• The item has been worn, washed, or altered.
• Original tags/packaging are missing.

If a small accessory or part is missing, we may send that part instead of replacing the full product.

Return Policy

You may return products within 30 days of delivery, provided that:

• The item is unused, unworn, unwashed, and free from stains, odors, or damage.
• It is returned in its original packaging with all tags intact.
• All accessories (such as belts, buttons, or extras) are included.

🔎 All returned products go through a quality inspection. If items fail inspection, they will be sent back to you.

⚠️ Important Notes:

• Return shipping charges are the customer’s responsibility.
• Defective items are covered under the Replacement Policy (not general returns).

Refund Policy

Once we receive and verify the returned item through our Quality Assurance (QA/QC) team, your refund will be processed.

• Refunds cover only the product cost.
• Delivery charges are non-refundable.
• Refund timelines depend on the chosen payment method.

Cancellation Policy

• Before dispatch: You may cancel your order at any time for a full refund (including delivery charges).
• After packing/dispatch: Cancellation may not be possible. If approved, a small deduction may apply to cover handling or courier charges.

Contact Us

For any questions regarding returns, replacements, refunds, or cancellations, our team is always here to assist.

📧 Email: [email protected]